{"id":21128,"date":"2017-03-29T14:59:07","date_gmt":"2017-03-29T18:59:07","guid":{"rendered":"https:\/\/sciencescosmaincms.cm.ucf.edu\/news\/?p=21128"},"modified":"2017-03-29T14:59:07","modified_gmt":"2017-03-29T18:59:07","slug":"robots-trust-issues","status":"publish","type":"post","link":"https:\/\/sciences.ucf.edu\/news\/robots-trust-issues\/","title":{"rendered":"Robots and Trust Issues"},"content":{"rendered":"<div id=\"attachment_21129\" style=\"width: 551px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-21129\" class=\"wp-image-21129\" src=\"https:\/\/sciences.ucf.edu\/news\/wp-content\/uploads\/sites\/29\/2017\/03\/Inverse-Snapshot.jpg\" alt=\"\" width=\"541\" height=\"253\" \/><p id=\"caption-attachment-21129\" class=\"wp-caption-text\">Florian Jentsch was cited in an Inverse article titled &#8216;Robots Need Our Quantified Trust and They Don&#8217;t Have It.&#8217;<\/p><\/div>\n<p>The expertise of <a href=\"https:\/\/sciences.ucf.edu\/people\/jentsch-florian\/\" target=\"_blank\">Florian Jentsch<\/a>, Ph.D., associate dean of the College of Sciences at the University of Central Florida, was recently cited <a href=\"https:\/\/www.inverse.com\/article\/26600-robot-trust-a-i-artificial-intelligence-interaction-automation?utm_source=twitter.com&amp;utm_medium=on_site&amp;utm_campaign=desktop\">in an article<\/a> on the <em>Inverse <\/em>web site.<\/p>\n<p>Jentsch, a psychology professor at UCF with a joint appointment in the Department of Psychology and the Institute for Simulation and Training, specializes in human-automation research.<\/p>\n<p>The article, <em>Robots Need Our Quantified Trust and They Don\u2019t Have It,<\/em> discusses the trust issue humans have toward robots. According to the article, trust wasn\u2019t crucial to understanding robotics and automation until robots became capable of performing complicated tasks. Now that machines are being used for more advanced operations, such as helping an engineer prototype a flying car or helping an elderly person into bed, the relationship between human and machine is more important than ever.<\/p>\n<p>\u201cHumans use trust in all our interactions and that\u2019s true with even regular machines,\u201d said Jentsch. \u201cWhat is unique and different here is that we believe that artificial intelligence and robotics development is at the cusp of moving away from something that\u2019s really a tool, and toward something that\u2019s a teammate or a coworker.\u201d<\/p>\n<p>The <em>Inverse <\/em>article emphasizes the importance of developing robots that seem more trust-worthy to humans<em>. <\/em>In order to accomplish this task, the design requires specific expertise and a new approach.<\/p>\n<p>Instead of going the traditional route of having people design robots based off what they can and cannot do, robots should be designed with the robots\u2019 movement and behavior in consideration. A focus on what the robot <em>looks<\/em> like it\u2019s doing and how it <em>seems<\/em> to be going about a given task become essential in developing trust from the user.<\/p>\n<p>The mobility and flexibility of robots play major roles in the trust issue that humans have toward them, Jentsch explained.<\/p>\n<p>\u201cA robot can move. It has the capability to hit you, to drive into you, and to do bad things,\u201d he said. \u201cBecause of this realization, communicating the robot\u2019s purpose and competence through its behavior becomes the design goal. But the engineering that\u2019s required for this development is not an easy task.\u201d<\/p>\n<p>Jentsch has been involved in human-automation research since the early 1990s. In the early 2000s, he was approached by a funding agency to bring his expertise to human-robot teaming. Since 2003, Jentsch and his students at UCF psychology\u2019s <a href=\"http:\/\/tpl.ucf.edu\/\">Team Performance Laboratory<\/a> have been conducting research in human-robot interaction (HRI).<\/p>\n<p>\u201cWe have studied how automation capabilities in robotics affect human interaction with robots and team task fulfillment,\u201d Jentsch said. \u201cEspecially how the mental models that human teammates hold about robots affect the team\u2019s situation awareness, the teammates\u2019 trust in robotic team members, and the team\u2019s task performance.\u201d<\/p>\n<p>Jentsch is the technical area lead for HRI research and the institution lead for UCF in the <a href=\"https:\/\/mit.ucf.edu\/rcta\/\">Robotics Collaborative Technology Alliance<\/a>. UCF, represented by researchers from the Institute for Simulation &amp; Training (IST), College of Arts &amp; Humanities (CAH), College of Engineering and Computer Science (CECS), and College of Sciences (COS), is the lead institution for HRI on this project, which is now on its eighth year and will likely continue until 2020.<\/p>\n<p>\u201cWe study how we can transition robots from tools to teammates by investigating how people think of and interact with robots, how robots can understand people and their relationships better, and how we can have more natural communications, including speech and gestures, when interacting with robots,\u201d Jentsch explained.<\/p>\n<p>With continued technological advancements, the capability of robotics is growing. According to Jentsch, the use of robots for specialized applications in areas such as manufacture, aerospace, and military will carry into other settings like agriculture, health care, and retail, among others. He also believes robotic technologies will move from these specialized applications to mainstream, everyday settings.<\/p>\n<p>\u201cIn the same way we see smartphones changing and continuing to change the relationship among people and between people and information,\u201d Jentsch said, \u201cwe will learn not only about the potential, but also the limits, of robotics technologies in everyday life.\u201d<\/p>\n<p>As for robotics becoming extremely human-like and incredibly capable, as they\u2019re commonly seen in film and television, Jentsch says technology is just not there yet and will only gradually approach those depictions, a topic he delves further into in his piece, <a href=\"http:\/\/www.ucf.edu\/pegasus\/whats-next\/\"><em>What\u2019s Next<\/em><\/a>.<\/p>\n<p>To Jentsch, the future of robotics is exciting, yet uncertain in how it\u2019ll be welcomed into our lives.<\/p>\n<p>\u201cIt\u2019s going to be very interesting, not just as far as technology is concerned, but also with respect to the way robots will be woven into the social fabric.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The expertise of Florian Jentsch, Ph.D., associate dean of the College of Sciences at the University of Central Florida, was recently cited in an article on the Inverse web site. Jentsch, a psychology professor at UCF with a joint appointment in the Department of Psychology and the Institute for Simulation and Training, specializes in human-automation [&hellip;]<\/p>\n","protected":false},"author":120,"featured_media":21129,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[38,39,13,22,23,27,28,29],"tags":[719,727,736,925,1285,1640,1641,4395,4397,4394,4396],"class_list":["post-21128","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-breaking-news","category-faculty-news","category-news","category-psychology-departments","category-publications","category-stem","category-top-news","category-ucf-news","tag-college-of-arts-humanities","tag-college-of-engineering-and-computer-science","tag-college-of-sciences","tag-department-of-psychology","tag-florian-jentsch","tag-institute-for-simulation-training","tag-institute-for-simulation-and-training","tag-inverse","tag-robotics-collaborative-technology-alliance","tag-robots-need-our-quantified-trust-and-they-dont-have-it","tag-team-performance-laboratory"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Robots and Trust Issues - College of Sciences News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sciences.ucf.edu\/news\/robots-trust-issues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Robots and Trust Issues - College of Sciences News\" \/>\n<meta property=\"og:description\" content=\"The expertise of Florian Jentsch, Ph.D., associate dean of the College of Sciences at the University of Central Florida, was recently cited in an article on the Inverse web site. 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