{"id":1410,"date":"2021-12-31T16:22:39","date_gmt":"2021-12-31T21:22:39","guid":{"rendered":"https:\/\/sciences.ucf.edu\/psychology\/sunshine\/?page_id=1410"},"modified":"2022-01-10T16:56:08","modified_gmt":"2022-01-10T21:56:08","slug":"customer-aggression-resources","status":"publish","type":"page","link":"https:\/\/sciences.ucf.edu\/psychology\/sunshine\/customer-aggression-resources\/","title":{"rendered":"Customer Aggression Resources"},"content":{"rendered":"

\"YouTube<\/div><\/div><\/div><\/p>\n

Customer aggression has been a threat to hospitality employee safety and well-being long before COVID-19, but cases of aggression have been on the rise lately. Hospitality employees often find themselves explaining staffing shortages, product or service delays, and COVID-19 policies, and therefore bear the brunt of verbal and\/or physical responses from some customers. The Targeted Research Training program is pleased to introduce a collection of resources on the topic of customer aggression.<\/p>\n

FRONT-LINE EMPLOYEES<\/a><\/div>\n
MANAGERS<\/a><\/div>\n
RESEARCHERS<\/a><\/div>\n

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En espa\u00f1ol:<\/h3>\n

\u00bfHabla usted espa\u00f1ol? El Programa de Investigaci\u00f3n Dirigida (TRT, por sus siglas en ingl\u00e9s) se dedica a proveer recursos para ayudar a los empleados en la industria de hospitalidad a navegar este momento dif\u00edcil. A continuaci\u00f3n, encontrar\u00e1 enlaces a recursos que pueden ayudarlo a lidiar con la\u00a0agresi\u00f3n de los clients.<\/span>\u00a0El Programa TRT no ofrece ninguna garant\u00eda sobre la disponibilidad o idoneidad de esta informaci\u00f3n para su situaci\u00f3n y cualquier acci\u00f3n que usted realice al consultar la informaci\u00f3n en este sitio web es estrictamente bajo su propio riesgo. La informaci\u00f3n contenida en estos sitios web no refleja necesariamente las opiniones del programa TRT ni de nuestra agencia de financiaci\u00f3n, el Centro de Educaci\u00f3n e Investigaci\u00f3n Sunshine, o el Instituto Nacional de Seguridad y Salud Ocupacional. Estamos dedicados a proveer recursos para empleados de hospitalidad que no hablan ingl\u00e9s. Para cualquier recurso que no est\u00e9 traducido en su fuente original, puede usar el navegador Google Chrome para traducir el material.\u00a0Haga clic aqu\u00ed<\/a>\u00a0para un video en espa\u00f1ol que muestra c\u00f3mo usar el navegador Google Chrome para traducir material del ingl\u00e9s a otro idioma.<\/p>\n<\/div>\n

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This work was supported by grant number T42OH008438, funded by the National Institute for Occupational Safety and Health (NIOSH) and the Centers for Disease Control and Prevention (CDC). Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the NIOSH, CDC, the Department of Health and Human Services, or the University of Central Florida.<\/span><\/i><\/h4>\n

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For official guidelines and recommendations please consult the CDC: <\/span>https:\/\/www.cdc.gov\/<\/span><\/a><\/h4>\n

Contact our team at <\/span>targetedreserach@ucf.edu<\/span><\/a> if you have any questions or would like further resources\/recommendations.\u00a0\u00a0<\/span><\/h4>\n

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Disclaimer:<\/p>\n

The TRT program does not make any guarantees about the availability or suitability of this information to your situation and any action you take upon consulting the information on this website is up to your discretion. The viewpoints expressed in these resources do not necessarily represent the viewpoints of the University of Central Florida or the National Institute for Occupational Safety and Health.<\/span><\/h4>\n

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For more questions about the Sunshine Education and Research Center and the Targeted Research Training Program, please contact Dr. Mindy Shoss<\/a> at targetedresearch@ucf.edu<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customer aggression has been a threat to hospitality employee safety and well-being long before COVID-19, but cases of aggression have been on the rise lately. Hospitality employees often find themselves explaining staffing shortages, product or service delays, and COVID-19 policies, and therefore bear the brunt of verbal and\/or physical responses from some customers. The Targeted Read more about Customer Aggression Resources<\/span>[…]<\/a><\/p>\n","protected":false},"author":67,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-1410","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Aggression Resources - Sunshine ERC Targeted Research Training Program<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sciences.ucf.edu\/psychology\/sunshine\/customer-aggression-resources\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Aggression Resources - Sunshine ERC Targeted Research Training Program\" \/>\n<meta property=\"og:description\" content=\"Customer aggression has been a threat to hospitality employee safety and well-being long before COVID-19, but cases of aggression have been on the rise lately. 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