{"id":1179,"date":"2020-10-14T20:07:34","date_gmt":"2020-10-15T00:07:34","guid":{"rendered":"https:\/\/sciences.ucf.edu\/psychology\/sunshine\/?p=1179"},"modified":"2021-06-25T19:46:05","modified_gmt":"2021-06-25T23:46:05","slug":"hospitality-workers-managing-emotions-during-covid-19","status":"publish","type":"post","link":"https:\/\/sciences.ucf.edu\/psychology\/sunshine\/hospitality-workers-managing-emotions-during-covid-19\/","title":{"rendered":"Hospitality Workers: Managing Emotions During COVID-19"},"content":{"rendered":"

\"\"<\/p>\n

Author: Moses Rivera, PhD Student in Industrial-Organizational Psychology.<\/p>\n

The COVID-19 pandemic represents a threat to workers\u2019 health, family, job security, and personal finances. These threats cause people to experience a variety of negative emotions, according to Dr. Alicia Grandey, an Industrial-Organizational Psychologist from Penn State University. Grandey recently conducted an online workshop<\/a> as part of the<\/span> Research, Recovery & Reskill<\/span><\/a> webinar series hosted by the Rosen College of Hospitality Management. Grandey\u2019s research focuses on <\/span>emotional labor<\/span><\/i>\u2014the process of managing how you show (or hide) your emotions at work\u2014which workers in the hospitality industry are all too familiar with.<\/span><\/p>\n

Hospitality workers are expected to deliver service with a smile. In the age of COVID-19, however,\u00a0 they are feeling anxious about their job and health. Whether we are working, furloughed, or otherwise unemployed, we feel some level of threat. According to Grandey, anxiety is a rational response to COVID-19; the problem is when we try to <\/span>suppress<\/span><\/i> this feeling. Right now, hospitality employees are faced with the burden of suppressing their anxiety and other negative emotions as part of their job.<\/span><\/p>\n

Fortunately, there are strategies for hospitality workers to manage the burden of emotional labor. Grandey has recommendations that she summarizes in three parts: (1) Regulate<\/strong>, (2) Recover<\/strong>, and (3) Relate<\/strong>.<\/span><\/p>\n

Regulate.<\/b> According to Grandey, accepting our feelings is a great way to take away the negativity we sometimes associate with them (e.g., feeling bad for feeling bad). She suggests apps (there are many) to help us track our emotions, almost like a journal. Moreover, Grandey advises that we be selective in how much we expose ourselves to negative news, media, or people.<\/span><\/p>\n

Recover.<\/b> There are a variety of ways to lower our stress levels, and you may already have a list of the specific ways that you prefer to de-stress. In her workshop, Grandey discussed the importance of detaching from work by setting work-family boundaries, as well as the importance of relaxation. Whether you\u2019re a homebody (e.g., video games, Netflix) or an outdoor adventurer (e.g., nature walk, private picnic), make sure you are taking the necessary time to recover. Those who need recovery the most are the ones who feel they don\u2019t have time for it.<\/span><\/p>\n

Relate.<\/b> We are social creatures. The fact that our social options in a pandemic are limited can be frustrating. However, Grandey urges us to share our emotions with our coworkers. Even something as simple as a phone call out of the blue can do wonders to help you (and your coworker) feel connected. Furthermore, Grandey highlights the importance of understanding and relating to customers\u2019 emotions. In an extreme situation, this strategy can be<\/span> helpful for de-escalating conflict<\/span><\/a>.<\/span><\/p>\n

We hope that these steps offer some relief in these difficult times. The hospitality industry understands that this moment will not last forever. In the meantime, let\u2019s help each other get through this moment. For information and registration for our upcoming online workshops in this series, visit the<\/span> TRT Fall 2020 Workshop Series<\/span><\/a> page.<\/span><\/p>\n

\n

\"\"<\/p>\n

For more questions about the Sunshine Education and Research Center and the Targeted Research Training Program, please contact Dr. Mindy Shoss<\/a> at targetedresearch@ucf.edu<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Author: Moses Rivera, PhD Student in Industrial-Organizational Psychology. The COVID-19 pandemic represents a threat to workers\u2019 health, family, job security, and personal finances. These threats cause people to experience a variety of negative emotions, according to Dr. Alicia Grandey, an Industrial-Organizational Psychologist from Penn State University. Grandey recently conducted an online workshop as part of Read more about Hospitality Workers: Managing Emotions During COVID-19<\/span>[…]<\/a><\/p>\n","protected":false},"author":138,"featured_media":1182,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[10,6],"tags":[],"class_list":["post-1179","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-posts","category-trt-events"],"yoast_head":"\nHospitality Workers: Managing Emotions During COVID-19 - Sunshine ERC Targeted Research Training Program<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sciences.ucf.edu\/psychology\/sunshine\/hospitality-workers-managing-emotions-during-covid-19\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hospitality Workers: Managing Emotions During COVID-19 - Sunshine ERC Targeted Research Training Program\" \/>\n<meta property=\"og:description\" content=\"Author: Moses Rivera, PhD Student in Industrial-Organizational Psychology. 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