What should I expect when I first call?

If you call during clinic hours a receptionist will answer your call. If you simply have a question the receptionist usually can answer it. If you would like to schedule an appointment you will be connected with a clinician who will complete a brief telephone screen in order to determine if we are able to provide the service you need. If we are able to help, then an appointment will be scheduled or your name will be placed on a waitlist, and if we are unable to help then we will provide a referral to someone who can.

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How soon can I begin my evaluation or treatment?

Your first appointment will be scheduled when a clinician becomes available. This may be as soon as the day of your telephone screen. If all clinicians’ schedules are full, you will be placed on a waitlist, and a clinician will contact you as soon as an appointment time becomes available.

How much will treatment cost?

Fees for service are set on a sliding scale based on both your household income and the number of people in your household. The cost of a therapy session ranges from $5 to $60 and a psychological assessment is $400. You will be informed of the exact fee at the time of your telephone screen. You may be asked to provide proof of income at your first appointment. Payments to the clinic can be made by cash, check, or debit or credit card.

What if my problem is urgent?

We do not offer walk-in appointments at this time. If your situation is an emergency you should call 911 or travel to the nearest emergency room, or contact a facility where emergency care is offered on an emergency basis such as Aspire Health Partners (in Orange County 407-875-3700 and in Seminole County 407-323-2036).

If you are a UCF student you can contact the UCF Counseling and Psychological Services. They offer walk-in appointments to UCF students in crisis situations. To learn more about UCF Counseling and Psychological Services for UCF students click here.

What should I expect on my first visit?

You will be asked to come to our clinic and park in one of our assigned “Psychology Clinic” parking spots. Please check-in at the front desk and they will provide a parking permit that must be placed on the dashboard in your car. Return to the waiting area and your clinician will call you at your scheduled appointment time.

This first visit may be a little longer than subsequent appointments and could last 90 minutes to two hours. During the initial appointment, you will be asked to complete an informed consent process and sign an informed consent form before any services are provided. In addition, your clinician will discuss our private health information policy, which can be found here. During the first appointment your clinician will ask you about your present concerns and your history, and s/he may ask you to complete questionnaires pertaining to your symptoms. If you are taking any prescribed medications we recommend you prepare a list of all medications including the medication names and dosages to bring to your first appointment.

What should I do if I need to miss an appointment?

Successful treatment occurs when both the client and the clinician maintain a personal commitment to therapy. It is strongly encouraged that both attend all scheduled appointment times to ensure positive progress in meeting your treatment goals.

You must cancel your appointment within at least 24 hours if at all possible. We understand that emergencies may arise. Please let your clinician or the reception staff know that you will not be attending the appointment at your earliest convenience.

How do I know if I am eligible for one of your specialty services?

The clinician who completes your telephone intake will determine if you are eligible to receive services in one of our specialty clinics. Navigate to the Adult and Children’s Services pages for more information about specialty clinics and services.