What should I expect when I first call?
If you call during clinic hours a receptionist will answer your call. If you simply have a question the receptionist usually can answer it. If you would like to schedule an appointment you will be connected with a clinician who will complete a brief telephone screen in order to determine if we are able to provide the service you need. If we are able to help, then an appointment will be scheduled or your name will be placed on a waitlist, and if we are unable to help then we will provide a referral to someone who can.
How soon can I begin my evaluation or treatment?
Due to the nature of a training clinic, wait times are variable. Once placed on the waitlist, you will be contacted when a clinician becomes available.
How much will treatment cost?
For therapy, an initial fee of $50 is charged for the intake evaluation. Fees for therapy sessions after the intake evaluation are set on a sliding scale based on both your household income and the number of people in your household and range from $10 to $65. For psychological assessments, the fee is $200. The clinic does NOT accept insurance or cash payments. If you are seeking therapy services, you will be informed of the fee for therapy sessions at the time of your telephone screen. You may be asked to provide proof of income at your first appointment. Payments to the clinic can be made by credit/debit card in the office or using the link on the website.
What if my problem is urgent?
We do not offer walk-in appointments at this time. If your situation is an emergency you should call 911 or travel to the nearest emergency room, or contact a facility where emergency care is offered on an emergency basis such as Aspire Health Partners (in Orange County 407-875-3700 and in Seminole County 407-323-2036).
If you are a UCF student you can contact the UCF Counseling and Psychological Services. They offer walk-in appointments to UCF students in crisis situations. To learn more about UCF Counseling and Psychological Services for UCF students click here.
What should I expect on my first visit?
You will be asked to come to our clinic and park in one of our assigned “Psychology Clinic” parking spots. Please check-in at the front desk and they will provide a parking permit that must be placed on the dashboard in your car. Return to the waiting area and your clinician will call you at your scheduled appointment time.
This first visit may be a little longer than subsequent appointments and could last 90 minutes to two hours. During the initial appointment, you will need to provide a valid form of identification (e.g., driver’s license) and you will be asked to complete an informed consent process and sign an informed consent form before any services are provided. In addition, your clinician will discuss our private health information policy, which can be found here. During the first appointment your clinician will ask you about your present concerns and your history, and s/he may ask you to complete questionnaires pertaining to your symptoms. If you are taking any prescribed medications we recommend you prepare a list of all medications including the medication names and dosages to bring to your first appointment.
What should I do if I need to miss an appointment?
Successful treatment occurs when both the client and the clinician maintain a personal commitment to therapy. It is strongly encouraged that both attend all scheduled appointment times to ensure positive progress in meeting your treatment goals.
You must cancel your appointment within at least 24 hours if at all possible. We understand that emergencies may arise. Please let your clinician or the reception staff know that you will not be attending the appointment at your earliest convenience. If you cancel your appointment with less than 24 hours notice, a late fee will be assessed.