April 23, 2020

Resources for Managers

The TRT program is here to express our condolences and offer support as the hospitality industry recovers from the effects of COVID-19. We have compiled the following resources in the hope that it may be helpful to you and your family during this challenging time. 


En español:

¿Habla usted español? El Programa de Investigación Dirigida (TRT, por sus siglas en inglés) se dedica a proveer recursos para ayudar a los empleados en la industria de hospitalidad a navegar este momento difícil. A continuación, encontrará enlaces a recursos que pueden ayudarlo a usted o su familia. Los recursos pueden ayudarle a mantenerse actualizado con información sobre COVID-19, encontrar asistencia financiera, encontrar empleo alternativo durante este tiempo, o lidiar con el estrés o las dificultades de salud mental. El Programa TRT no ofrece ninguna garantía sobre la disponibilidad o idoneidad de esta información para su situación y cualquier acción que usted realice al consultar la información en este sitio web es estrictamente bajo su propio riesgo. La información contenida en estos sitios web no refleja necesariamente las opiniones del programa TRT ni de nuestra agencia de financiación, el Centro de Educación e Investigación Sunshine, o el Instituto Nacional de Seguridad y Salud Ocupacional. Estamos dedicados a proveer recursos para empleados de hospitalidad que no hablan inglés. Muchos de los recursos a continuación se ofrecen en español y han sido traducidos por sus fuentes originales. Para cualquier recurso que no esté traducido en su fuente original, puede usar el navegador Google Chrome para traducir el material. Haga clic aquí para un video en español que muestra cómo usar el navegador Google Chrome para traducir material del inglés a otro idioma.


Click on the below buttons to expand each category for more information.


Alternative possibilities are described here, but if employees must be let go or furloughed, resources are also provided regarding best practices for breaking the news, as well as resources you can share with those employees.

Title Source Summary
5 Common Layoff Myths for Managers TRT This source was developed by TRT to describe common myths managers may hold about the layoff process and the realities behind them based on scientific research.
The Coronavirus Crisis Doesn’t Have to Lead to Layoffs Harvard Business Review This source offers alternative solutions to laying off employees, while still keeping the company afloat and managing the crisis effectively.
How to Tell Someone They’re Being Laid Off Harvard Business Review If you must lay off employees during this time of crisis, here are some best practices to consider.
People + Work Connect Acenture Employer-to-employer service to help find jobs for employees..
Talent Exchange Eightfold AI A platform that matches people to jobs in companies that are hiring.
Amazon will hire your employees for temporary work Amazon If you intend to hire your employees back, you can help them by pointing them to available temporary work in other areas. For example, this link directs employees to Amazon, which is offering temporary work for employees whose employers intend to hire them back.

The following resources discuss the impact of the coronavirus on the hospitality industry and include industry-specific recommendations.

Title Source Summary
Coronavirus: Impact on the Hospitality Industry Hospitality Net This source provides regular updates regarding current impact of the COVID-19 crisis on the Hospitality Industry. This source also enables you to contribute your own insight
Coronavirus Information for Central Florida Lodging Establishments Central Florida Hotel and Lodging Association
COVID-19 Travel Industry Research U.S. Travel Association
Reopening Guidance: A Guide for the Restaurant Industry National Restaurant Association
COVID-19 Resources for Restaurants and Restaurant Workers Restaurant Opportunities Centers United
COVID-19 Resources Ecolab; The American Hotel & Lodging Association (AHLA)

The following sources provide helpful tips and recommendations on how to productively telework and effectively manage employees and teams who are working remotely.

Title Source Summary
Coronavirus and Teleworking Employees: Set Guidelines, Priorities The Society for Human Resource Management (SHRM)
A Guide to Managing Your (Newly) Remote Workers Harvard Business Review
Where can I find government and other reliable resources for workplace issues related to the coronavirus? The Society for Human Resource Management (SHRM) This source provides a host of additional resources to help address workplace issues related to the coronavirus.
Business Resources The Society for Industrial and Organizational Psychology (SIOP)
Engaging Remote Workers The Society for Human Resource Management (SHRM)
Working Remotely During COVID-19: Your Mental Health and Well-being American Psychiatric Association Foundation Center for Workplace Mental Health This source provides helpful tips for working remotely, while still maintaining mental and physical health. Tips for managers and HR professionals are also provided in terms of offering support to employees.
Guidance for Businesses and Employers Responding to Coronavirus Disease 2019 (COVID-19) The Centers for Disease Control (CDC) This regularly updated resource provides guidance to businesses to reduce transmission among employees, maintain healthy business operations and a healthy work environment, as well as provide additional resources to help business plan and respond accordingly.
Avoiding video conferencing fatigue while working remotely University College London, Online MBA summary

Title Source Summary
Protect yourself financially from the impact of COVID-19 Consumer Financial Protection Bureau
GreenPath Financial Wellness GreenPath A national non-profit organization that provides learning opportunities and resources to support individual’s financial wellness. Free resources include budgeting worksheets and articles on preparing for financial emergencies and dealing with income loss.

Title Source Summary
Free Meals for Kids by Summer BreakSpot Florida Department of Agriculture and Consumer Services; Division of Food, Nutrition and Wellness Many Florida schools are offering free meals to students 18 and under during COVID-19 closures. This website allows you to search for participating schools in your area.
Interventions for Online Therapy with Youth Guidance Teletherapy Family Counseling This source provides links to a series of fun activities and resources for your kids and teens, as well as information for parents desiring to get their kids involved in teletherapy.
Over 30 Virtual Field Trips This source provides links to virtual tours that you and your kids can take—including zoos, museums, and even Mars! Many of these links also include activities for your kids to complete.
Free Resources for Families & Teachers Florida Department of Education A thorough list of free resources for all subjects from K-12, as well as at-home learning. Includes resources in Spanish and for English Language Learners.
Improve Sleep: Tips to Improve Your Sleep When Times are Tough CDC This resource discusses the importance of sleep, as well as information regarding how to improve your sleep.

The following resources include benefits you and your organization can access, as well as how to handle unemployment.

Title Source Summary
What to Do When You Lose Your Job Career Tool Belt This source provides actionable steps you can take to address immediate concerns (finances, healthcare, etc.) as well as move toward getting back on your feed (e.g. revamp your resume, review job listings, etc.)
How to apply for unemployment in Florida WFTV 9 News
Worried About Making Rent? Here are Assistance Programs Available in Central Florida During Coronavirus Pandemic WFTV 9 News This source outlines specific programs for multiple counties throughout the Central Florida area.
How to Search for a Job During the Pandemic UCF Today
Looking For A Job? These Places Are Hiring in Florida Amid the Pandemic NBC Miami A routinely updated list of employers hiring in Florida.
Talent Exchange Eightfold AI If your work has been impacted by COVID-19, this platform can help you find new employment quickly, as well as stay up-to-date with the most current job listings in your area. Please see the following link for more details.
Amazon is hiring Amazon
Health Insurance Providers Respond to Coronavirus America’s Health Insurance Plans (AHIP) Includes coverage change information in response to COVID-19, including waved copays and improvements in coverage.
Unemployment, Healthcare, and Business Resources on Benefits.gov Benefits.gov
FloridaJobs Florida Department of Econimic Opportunity

If you find that you have some extra time on your hands, you may want to work on continuing to develop your skills and further your education. The following resources can provide a structured means for you to achieve those goals.

Title Source Summary
Build Skills with Online Courses from Top Institutions Coursera This resource provides access to free, online educational courses that allows users to learn skills and earn certificates or degrees.

Title Source Summary
Supporting Mental Health of Employees During and Beyond COVID-19: A Toolkit for Business Leaders and Managers AXA Asia and Columbia University WHO Center for Global Mental Health This resource is a toolkit developed to help managers support and promote the mental health of their employees.
UCF RESTORES offering mental health assistance during the pandemic UCF RESTORES
Coping with Stress Centers for Disease Control CDC’s recommendations regarding the management of anxiety and stress.
COVID-19 Information and Resource Guide National Alliance on Mental Illness (NAMI)
Coronavirus and Mental Health: Taking Care of Ourselves During Infectious Disease Outbreaks American Psychiatric Association This resource provides a short list of helpful recommendations to protect the mental health of one’s family and themselves during an infectious disease outbreak.
Coronavirus: Overcoming the Loneliness of Social Distancing The Society for Human Resource Management (SHRM) This article presents suggestions for combating feelings of loneliness associated with social isolation and ways to stay socially connected at home.
Build Your Resilience in the Face of a Crisis Harvard Business Review Provides suggestions on ways to build resilience and manage stress while dealing with difficult personal and professional experiences.

Title Source Summary
COVID-19 Stress Among Your Workers? Healthy Work Design and Well-Being Solutions Are Critical National Institute for Occupational Safety and Health (NIOSH) This resource discusses stress workers may be facing due to COVID-19 as well as ways employers can support workers during the pandemic. Be sure to check back as this post is part of an ongoing blog regarding the impact of COVID-19 on workers.
Economic Security during the COVID-19 Pandemic: A Healthy Work Design and Well-being Perspective National Institute for Occupational Safety and Health (NIOSH) This blog post is part of a larger series addressing fundamental aspects of the NIOSH Healthy Work Design and Well-Being Program (HWD) in light of the COVID-19 pandemic. Here you will find information regarding the importance of economic security on worker well-being.
COVID-19 and the World of Work Oregon Health & Science University (OHSU) This website contains resources relevant for worker well-being during COVID-19 drawing from NIOSH’s total Total Worker Health. In addition to trainings and handbooks, this source provides relevant articles as well as federal and state resources.

Title Source Summary
What you need to know now about COVID-19 in Florida Florida Department of Health A repository of data, interactive maps, and infographics of the current situation in Florida, updated daily. Includes informative reports.
U.S. Government Response to COVID-19 USA.gov A thorough list of resources for individuals, families, and businesses, as well as an overview of the U.S. government’s response to the pandemic across many areas of impact.


How useful did you find the information for managers?

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For more questions about the Sunshine Education and Research Center and the Targeted Research Training Program, please contact Dr. Mindy Shoss at targetedresearch@ucf.edu.