The Dark Side of Emotional Intelligence

Dr. Dana Joseph, an Assistant Professor in the Department of Psychology, had her research on emotional intelligence highlighted in article published on January 2, 2014, in The Atlantic.

The Atlantic online publication founded in 1857, covers news and analysis on politics, business, culture, technology, national, international and life on the official site of The Atlantic Magazine.

From the article:

In settings where emotions aren’t running high, emotional intelligence may have hidden costs. Recently, psychologists Dana Joseph of the University of Central Florida and Daniel Newman of the University of Illinois comprehensively analyzed every study that has ever examined the link between emotional intelligence and job performance. Across hundreds of studies of thousands of employees in 191 different jobs, emotional intelligence wasn’t consistently linked with better performance. In jobs that required extensive attention to emotions, higher emotional intelligence translated into better performance. Salespeople, real-estate agents, call-center representatives, and counselors all excelled at their jobs when they knew how to read and regulate emotions—they were able to deal more effectively with stressful situations and provide service with a smile.

However, in jobs that involved fewer emotional demands, the results reversed. The more emotionally intelligent employees were, the lower their job performance. For mechanics, scientists, and accountants, emotional intelligence was a liability rather than an asset. Although more research is needed to unpack these results, one promising explanation is that these employees were paying attention to emotions when they should have been focusing on their tasks. If your job is to analyze data or repair cars, it can be quite distracting to read the facial expressions, vocal tones, and body languages of the people around you. In suggesting that emotional intelligence is critical in the workplace, perhaps we’ve put the cart before the horse.

The complete article in the Atlantic can be found here.

The leading literary magazine, The Atlantic, published many significant works and authors. It was the first to publish pieces by the abolitionists Julia Ward Howe (“Battle Hymn of the Republic” on February 1, 1862), and William Parker’s slave narrative, “The Freedman’s Story” (in February and March 1866).  Til this day, the magazine releases ten copies per year reaching over 400,000 subscribers nationwide.